SADAN ISMAIL ABDELKHALEK MOHAMED
HR and Recruitment Professional
Giza, EG.About
Dynamic HR and Recruitment professional with a strong foundation in meticulous data management and customer relations, now excelling in talent acquisition. Proven ability to streamline recruitment cycles, enhance onboarding experiences, and ensure high candidate satisfaction. Committed to driving organizational success through effective collaboration, precise record-keeping, and continuous process optimization.
Work
Al Rowad Al Arab Travel Company
|Data Entry
Giza, Giza, Egypt
Summary
Accurately processed and maintained critical company data, ensuring data integrity and supporting operational efficiency.
Highlights
Maintained and updated comprehensive databases with high accuracy, ensuring data integrity for critical business operations.
Processed high volumes of records daily, consistently contributing to efficient workflow and timely information availability.
Identified and rectified data discrepancies, improving overall data quality and reliability for reporting and analysis.
Collaborated effectively with cross-functional teams to ensure timely and accurate data submission, supporting departmental objectives.
Al Rowad Al Arab Travel Company
|HR Recruitment
Giza, Giza, Egypt
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Summary
Spearheaded full-cycle recruitment initiatives, partnering with managers to secure top talent and enhance the candidate experience.
Highlights
Managed the full recruitment cycle for diverse roles, from strategic sourcing to interviewing, resulting in efficient candidate placement.
Partnered effectively with department managers to accurately identify staffing needs and deliver qualified candidates, reducing time-to-hire.
Enhanced the onboarding process, improving new hire integration and retention by fostering a professional and positive initial experience.
Cultivated strong candidate relationships through proactive communication, ensuring a professional and positive experience throughout the hiring journey.
Maintained and updated accurate employee records and HR databases, ensuring data integrity and compliance.
Deals Company
|Call Center Representative
Giza, Giza, Egypt
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Summary
Provided high-volume customer support, resolving inquiries and enhancing satisfaction through effective communication.
Highlights
Handled a high volume of inbound and outbound customer calls daily, consistently delivering professional and efficient service.
Resolved complex client inquiries, complaints, and account-related issues with a focus on achieving first-call resolution.
Consistently exceeded performance targets in call handling time and customer satisfaction (CSAT) scores, contributing to overall team success.
Improved customer loyalty and retention by proactively resolving issues and providing exceptional service, fostering positive relationships.
Accurately documented and escalated complex cases to specialized departments, ensuring timely and appropriate resolution.
Education
Helwan University
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Bachelor
Business Administration
Languages
English
Proficient
Arabic
Native
Skills
Recruitment & HR
Full-Cycle Recruitment, Talent Acquisition, Social Media Recruiting, Candidate Sourcing, Interviewing, Onboarding, HR Database Management, Employment Data Tracking, Employee Relations.
Customer Relations
Customer Relationship Management (CRM), Customer Service, Conflict Resolution, Problem Solving, Client Communication, Customer Loyalty.
Data Management & Administration
Data Entry, Documentation, Recordkeeping, Data Management, Data Accuracy, Administrative Support, Office Administration.
Professional Competencies
Time Management, Adaptability, Team Collaboration, Process Improvement, Organizational Success.